Shipping and Return Info

The majority of our orders are shipped within 2 business days. If for some reason your order cannot be shipped within 3 business days you will be notified by email as to the expected shipping date.

Freight Shipping

There will be additional shipping costs on items requiring freight shipping. These items will note that freight shipping is required and there will be additional costs for shipment. We will contact you for approval regarding the additional costs. If you would like to inquire about shipping costs on a freight item before placing your order, please call us at 1-888-422-3337. If your order is shipped via freight, someone must be present to inspect and sign for the shipment. The signee will also be responsible for unloading the shipment from the freight truck, carriers do not unload the product or provide liftgate services.All of our shipments are packaged in easy to manage bundles, making it easy to break apart and unload a shipment.

Additional Shipping Charges

In some circumstances it may be necessary to add shipping charges to orders which would usually qualify for free shipping. Shipments going to islands or remote areas not covered by standard delivery services will have an additional cost. We will contact you to approve the shipping costs and arrange payment for the additional shipping charges.

Drop Ship Items

Other items are shipped factory direct and these orders typically ship within 3 business days as well, however tracking information may not always be readily available. In such cases we will email you that the item has been shipped and that we are awaiting tracking information. Upon shipment of an order customers will receive an email within 1 business day of the shipment, confirming the ship date and mode of shipment. Tracking numbers are only given when available.

Warranty Information stands behind the products sold through their website and will honor any warranties or guarantees within 30 days of purchase. Any problems that arise after this period should be directed to the manufacturer for resolution. Most warranty information can be found on the instruction manual for your product.

Returns and Exchanges

Returns for unopened or unused items will gladly be accepted by within 30 days of purchase. Please contact us at 1-888-422-3337 to obtain a return authorization number (RMA) for the order. The customer is responsible for all charges associated with the return shipment as well as any freight costs incurred for the outbound shipment. There is also a 10% restocking fee applied to all returned items.